Terms & Conditions
These terms govern the sale of products and installation services by us to you through our website. Please read them carefully before placing an order. You will be asked to accept these terms before your order is placed. If you do not accept them, you will not be able to order from us. Please save or print a copy for your records. We may amend these terms from time to time as set out in clause 20; the terms in force when you place your order are the ones that apply to that order.
There is only an English-language version of these terms and of any contract between us.
1. Who we are
1.1 This website, www.featurewall.co.uk, is operated by Allsigns and Display Ltd (formerly IM Décor Ltd) (company number 14582074), a company registered in England and Wales whose registered office is at Unit 119 North Roundabout, Street 7, Thorp Arch Estate, Wetherby LS23 7FL. Allsigns and Display Ltd trades as “FeatureWall”. References in these terms to “we”, “us” and “our” mean Allsigns and Display Ltd.
1.2 Our trading address for orders, returns and service of notice is Unit 119 North Roundabout, Street 7, Thorp Arch Estate, Wetherby LS23 7FL.
1.3 Our VAT registration number is 448 8898 13.
1.4 You can contact us by email at info@featurewall.co.uk or by telephone on 01937 326 060. Our contact details are also on our Contact Us page.
2. Definitions
In these terms:
“Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
“Business Customer” means a customer who is not a Consumer.
“Products” means the wallpaper murals, photo tiles and other goods offered for sale on our website, including goods that are printed or made to your specification.
“Print & Delivered” means Products that we print and dispatch to you for you (or a third party) to install, with no installation by us.
“Print & Installed” means our “One Piece” service, where we print a Product and install it at your premises. Print & Installed is an installation-only product: the price is a single, indivisible charge for a professionally fitted wall, and we do not supply the One Piece Product for you to install yourself (see clause 12.1).
“Installation Services” means the installation work we carry out under a Print & Installed order.
“Bespoke Products” means Products made to your specifications or clearly personalised, including murals and tiles printed to your chosen image, crop and wall dimensions.
“Order” means your order for Products and/or Installation Services submitted through our website.
“Contract” means the contract between you and us for the supply of Products and/or Installation Services, formed as set out in clause 6.
“Installation Address” means the address at which we are to carry out the Installation Services.
3. About these terms
3.1 These terms apply to every Contract between you and us and set out your rights and ours. They apply whether you are a Consumer or a Business Customer; where a clause applies only to one, it says so.
3.2 By placing an Order you confirm that you accept these terms and, if you are a Consumer, that you are at least 18 years old.
3.3 Nothing in these terms affects your statutory rights as a Consumer. If any clause conflicts with a right you have under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your statutory right prevails.
4. Our products
4.1 The images on our website are illustrative. Because screens display colour differently, the colour you see may not exactly match the finished Product, and there may be slight variation between the image shown and what you receive.
4.2 Please allow a tolerance of up to 5% on stated sizes, weights and dimensions.
4.3 All Products are subject to availability. If a Product becomes unavailable after you order, we will tell you by email as soon as possible and will not proceed with that part of your Order.
4.4 Most Products we supply are Bespoke Products: they are printed to your chosen image, crop and wall measurements. Please check your measurements and design carefully before ordering, because your right to cancel a Bespoke Product for change of mind is limited (see clause 11).
5.1 To place an Order you must be at least 18 and, if ordering on behalf of a business, confirm that you have authority to bind that business.
5.2 You are responsible for the accuracy of the measurements, images, artwork and address details you give us. We print and install to the information you provide.
6.1 Instructions for ordering are on our website. Before submitting your Order you can check and correct it at each step.
6.2 After you place your Order we will send an acknowledgement email. This confirms we have received your Order; it does not mean we have accepted it.
6.3 A Contract is formed only when we accept your Order. We accept a Print & Delivered Order when we send you a dispatch confirmation email. We accept a Print & Installed Order when we send you a booking confirmation email confirming your installation date.
6.4 If we cannot supply a Product or carry out an installation — for example because of availability, a pricing error (clause 8), or because your Installation Address is outside our service area (clause 12) — we will tell you by email, will not process that part of your Order, and will refund any payment you have made for it as soon as possible.
7. Price and VAT
7.1 The price of Products and Installation Services is the price shown on our website when you place your Order, except where clause 8 applies.
7.2 Prices include VAT at the applicable UK rate. If the VAT rate changes between your Order and delivery or installation, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.
7.3 Delivery charges, where they apply, are shown separately at checkout before you pay. Free UK delivery applies to qualifying orders as stated on our website.
7.4 The price for a Print & Installed Order includes the Installation Services described in your booking confirmation. It does not include additional work identified on site that was not part of your Order (see clause 13.7).
8. Pricing errors
8.1 We take care to price Products correctly, but errors can occur. If we discover an error in the price of Products you have ordered:
8.1.1 where the correct price is lower than the price shown, we will charge the lower amount; and
8.1.2 where the correct price is higher, we will contact you before proceeding and give you the option to continue at the correct price or cancel. If we cannot reach you using the details you gave, we will treat the Order as cancelled and confirm this in writing.
8.2 We are not obliged to supply at an incorrect lower price if the error was obvious and could reasonably have been recognised by you as a mispricing.
9. Payment
9.1 Payment is taken through our website using the card and payment methods shown at checkout. Payment is processed by our payment provider; we do not store your full card details.
9.2 Full payment, including any delivery charge and the price of any Installation Services, is due at the time you place your Order. We will not dispatch Products or confirm an installation date until payment has been received.
10. Delivery, risk and title (Print & Delivered)
10.1 We will deliver to the address you give us within the estimated timescale shown for your Order, unless an Event Outside Our Control (clause 18) prevents us. If it does, we will contact you with a revised date.
10.2 Delivery is complete, and responsibility for the Products passes to you, when the Products are delivered to the address you gave us.
10.3 You own the Products once we have received payment in full.
10.4 We currently deliver within the United Kingdom only. International shipping is not available.
11. Your right to cancel and returns (Consumers)
This clause 11 sets out your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It applies if you are a Consumer. It does not apply if you are a Business Customer.
11.1 As a Consumer buying at a distance, you generally have 14 days to change your mind and cancel, starting the day after you receive the goods (for Products) or the day after the Contract is formed (for services). The exceptions in clauses 11.2 and 11.5 are important, because most of what we supply is bespoke.
11.2 Bespoke Products. The 14-day change-of-mind right does not apply to Products made to your specification or clearly personalised. Because our murals and tiles are printed to your chosen image, crop and wall measurements, they are Bespoke Products and cannot be cancelled for change of mind once you have placed your Order and we have begun production. This does not affect your rights if a Product is faulty or not as described (clause 14).
11.3 Where the change-of-mind right does apply (for any non-bespoke, unopened Product), you may cancel by telling us in writing at info@featurewall.co.uk or by post to our trading address within the cancellation period. You must return the Product, in its original condition and packaging, within 14 days of telling us. You are responsible for the cost of return unless the Product is faulty or not as described. We will refund you within 14 days of receiving the Product back (or evidence that you have sent it), to the payment method you used.
11.4 While any Product is in your possession you must take reasonable care of it.
11.5 Installation Services. You may cancel a Print & Installed Order within 14 days of the Contract being formed. However:
11.5.1 if you asked us to begin the Installation Services during the 14-day period and the work is then fully carried out, you lose the right to cancel once the work is complete; and
11.5.2 if you cancel after asking us to begin during the 14-day period but before the work is complete, you must pay for the work done and for any Bespoke Product already produced for you.
11.6 Because a Print & Installed Order combines a Bespoke Product with a booked service, if you cancel we may retain an amount reflecting the Bespoke Product already produced and any installation work already carried out. Clause 12 sets out the separate position on rescheduling and failed visits.
11.7 Nothing in this clause 11 removes your legal rights in respect of faulty or misdescribed Products or services. You can get advice on your rights from Citizens Advice.
12. Installation Services — booking, access and site readiness (Print & Installed)
12.1 Print & Installed is an installation-only product. The One Piece Product is designed to be fitted by us. Correct installation of a single-piece wall covering requires professional experience, and an inexperienced installation is likely to result in bubbling or a poor finish. For that reason we do not sell the One Piece Product for self-installation, and the price is a single, indivisible charge for a professionally fitted wall — it is not made up of a separate “product” price and “fitting” price.
12.2 Print & Installed is available only at addresses within the postcode areas we serve, as shown during booking. If your postcode is outside our service area we will tell you and will not accept a Print & Installed Order for that address.
12.3 When you book, you choose an available installation date. We will confirm the date in your booking confirmation. The date is subject to clause 18 (Events Outside Our Control) and to our reasonable rescheduling where needed.
12.4 Before we attend, you must complete the site-readiness declaration presented during booking. The statements you make in that declaration form part of the Contract. You must tell us the truth and let us know promptly if anything changes before the installation date.
12.5 To let us carry out the Installation Services safely and on time, you must ensure that, on the installation date:
12.5.1 a responsible adult aged 18 or over is present throughout;
12.5.2 we have safe and clear access to the Installation Address and to the wall to be covered, with furniture and belongings moved clear of the working area;
12.5.3 the wall is sound, dry, clean and ready for installation as described in our site-readiness guidance, or you have told us in advance of any preparation you need us to carry out;
12.5.4 there is reasonable access to parking, power and water as needed; and
12.5.5 the working area is safe, including that you have told us of any known hazards such as asbestos, unsafe wiring, damp or structural issues.
12.6 You are responsible for the wall itself and its underlying condition. We are not responsible for defects in the wall that were present before we started and that we could not reasonably have identified, or for the results of installing onto a surface you told us was ready when it was not. If, on arrival, we reasonably consider the wall or site is not ready or not safe, we may decline to proceed until it is (see clause 12.8).
12.7 You may reschedule or cancel an installation appointment by giving us at least 3 days’ notice, subject to availability. We will make reasonable efforts to accommodate changes. If you give us less than 3 days’ notice, the abortive-visit fee in clause 12.8 may apply.
12.8 Failed or abortive visits. If we attend on the agreed date and cannot reasonably carry out the Installation Services because the site is not ready, access is not available, no responsible adult is present, the wall is unsafe or unsuitable, or the wall dimensions differ materially from those you gave us, we may treat the visit as abortive. In that case:
12.8.1 we will charge an abortive-visit fee of £75 to cover the wasted attendance, which we may deduct from any sums you have already paid;
12.8.2 you will need to rebook, and we will offer you the next available date; and
12.8.3 if you do not rebook within 30 days of the abortive visit, we may treat the Order as cancelled by you. Because the Product is bespoke and made to your specification, and because the installation could not go ahead for reasons within your control, no refund will be due. As Print & Installed is an installation-only product (clause 12.1), you are not entitled to take away or self-install the One Piece Product.
We will always try to resolve minor issues on site where we reasonably can.
12.9 We may use our own employees or approved subcontractors to carry out the Installation Services. Where we use a subcontractor, we remain responsible to you for the work under these terms.
13. Standard of the Installation Services
13.1 We will carry out the Installation Services with reasonable care and skill, as required by the Consumer Rights Act 2015 (for Consumers) and the Supply of Goods and Services Act 1982 (for Business Customers).
13.2 We will carry out the work within the time agreed or, if no time is agreed, within a reasonable time.
13.3 Some minor and unavoidable marking or preparation of the wall surface can be a normal part of installation. Where this is a necessary consequence of the work, it is not a defect. We will tell you in advance where we reasonably expect this.
13.4 If any part of the Installation Services is not carried out with reasonable care and skill, and you are a Consumer, you are entitled to have the problem put right, and to a price reduction if we cannot do so within a reasonable time and without significant inconvenience to you, in accordance with the Consumer Rights Act 2015.
13.5 If you notice a problem with the Installation Services, please tell us as soon as reasonably possible so we can inspect and, where appropriate, put it right.
13.6 We guarantee our installation workmanship for 12 months from the installation date against defects in the fitting itself, such as lifting seams or bubbling caused by our work. On completion we record the finished wall with photographs and ask you to sign a quality declaration confirming the installation was completed to your satisfaction. This guarantee does not cover, and we are not responsible for, scratches, knocks, marks or other physical damage occurring after the installation is completed and signed off, damage caused by the condition of the wall, damp or moisture, or any later interference with, alteration to or cleaning of the wall by you or a third party.
13.7 If, once on site, we identify work that was not part of your Order and that is needed to complete the installation properly, we will discuss it with you and will not carry out or charge for additional work without your agreement.
14. Faulty or misdescribed Products, and damage in transit
14.1 We are under a legal duty to supply Products that are of satisfactory quality, fit for purpose and as described, in accordance with the Consumer Rights Act 2015 (for Consumers) and the Sale of Goods Act 1979 (for Business Customers).
14.2 If a Product is faulty, not as described, or damaged in transit, please tell us promptly. For Consumers, we will provide the remedies to which you are entitled under the Consumer Rights Act 2015, which may include repair, replacement or a refund. We will refund the price of a faulty or misdescribed Product in full, together with any applicable delivery charge and reasonable return costs.
14.3 This clause does not apply to damage caused by a Product being incorrectly installed by you or a third party under a Print & Delivered Order (see clause 15).
15. Self-installation under Print & Delivered
15.1 This clause applies where you buy a Product on a Print & Delivered basis and install it yourself or arrange for a third party to install it.
15.2 We are not responsible for damage to your wall or property, or for a poor finish, resulting from how a Print & Delivered Product is installed, where the installation is carried out by you or a third party. The choice of wall, the wall surface, its preparation, the adhesive or paste used, and the finishing method are your responsibility.
15.3 We are not liable for losses arising from decorating or installation services you contract directly with a third party.
15.4 This clause does not apply to our own Installation Services under a Print & Installed Order, which are covered by clauses 12, 13 and 16.
16. Our liability
16.1 We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for:
16.1.1 death or personal injury caused by our negligence or the negligence of our employees or subcontractors;
16.1.2 fraud or fraudulent misrepresentation;
16.1.3 any breach of your statutory rights as a Consumer, including under the Consumer Rights Act 2015; and
16.1.4 defective products under the Consumer Protection Act 1987.
16.2 If you are a Consumer. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence, but we are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or was contemplated by you and us when the Contract was formed. We carry public liability insurance in respect of our Installation Services. If we damage your property while carrying out Installation Services through our negligence, we will repair the damage or make good the loss.
16.3 Products supplied to a Consumer are for domestic and private use. We are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity where you use a Product for commercial purposes.
16.4 If you are a Business Customer. Subject to clause 16.1, we are not liable to you for loss of profits, sales, revenue or business, loss of anticipated savings, loss of goodwill, loss or corruption of data, or any indirect or consequential loss; and, subject to clause 16.1, our total liability in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the greater of the total price you paid under the Contract and £5,000, and will in any event not exceed the amount recoverable under our public liability insurance in respect of the relevant claim.
16.5 We are not liable for delays or failures caused by an Event Outside Our Control (clause 18).
17. Customer-supplied images and content
17.1 Where you supply an image, artwork or other content for us to print or install, you confirm that you own it or have the right to use it for this purpose, and that it does not infringe anyone else’s rights or break the law.
17.2 You grant us a licence to use, reproduce, crop and print that content only as needed to fulfil your Order.
17.3 You agree to reimburse us for any loss we suffer as a result of a claim that content you supplied infringes a third party’s rights or is unlawful. We may decline to print or install content we reasonably believe is unlawful or infringing.
18. Events outside our control
18.1 We are not liable for any failure or delay in performing our obligations caused by an Event Outside Our Control.
18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including strikes or other industrial action, civil unrest, terrorist attack, war, fire, flood, storm, earthquake, epidemic or pandemic, and failure of public or private transport, utilities or telecommunications networks.
18.3 If an Event Outside Our Control affects our performance, we will contact you as soon as reasonably possible, and our obligations will be suspended and the time for performance extended for the duration of the event. Where it affects delivery or installation, we will arrange a new date with you once the event has ended. If the delay is substantial, you may contact us to cancel the affected part of the Order and receive a refund for anything paid for but not provided.
19. Complaints
19.1 If something is wrong, please contact us at info@featurewall.co.uk or 01937 326 060 so we can put it right. We aim to acknowledge complaints within 5 working days and to resolve them promptly.
20. Changes to these terms
20.1 We may amend these terms from time to time, for example to reflect changes in how we accept payment, the services we offer, or relevant law.
20.2 The terms in force when you place your Order apply to that Order. When we change these terms we will update the effective date at the foot of this page.
21. Communications between us
21.1 In these terms, “in writing” includes email.
21.2 You may contact us in writing at info@featurewall.co.uk or by post to our trading address, or by telephone on 01937 326 060.
21.3 If we need to contact you, we will do so by email or by post to the address you gave in your Order.
22. Other important terms
22.1 We may transfer our rights and obligations under a Contract to another organisation. This will not affect your rights under these terms.
22.2 You may only transfer your rights or obligations under a Contract to someone else with our written agreement.
22.3 The Contract is between you and us. No other person has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
22.4 Each clause of these terms operates separately. If any court or authority decides that any clause is unlawful, the remaining clauses will continue in force.
22.5 If we do not insist that you perform any obligation, or delay in enforcing our rights, that is not a waiver of our rights and does not relieve you of your obligations. Any waiver by us must be in writing and does not waive any later default.
22.6 Governing law and jurisdiction. These terms and any Contract are governed by the law of England and Wales. If you are a Consumer, you may bring proceedings in the courts of England and Wales and, if you live in Scotland or Northern Ireland, in the courts of that country. If you are a Business Customer, the courts of England and Wales have exclusive jurisdiction.
Version 2.0 — effective 31 July 2026.
